Privacy Policy

This service is operated by Pink Me (Private) Limited, No 35, New Hospitel Rd, Pamunuwa, Maharagama.

TrackMyKid.lk (“TrackMyKid,” “we,” “us”) provides a school transport tracking platform — a mobile app for parents and drivers, and an admin system for school transport operators. This policy explains what information we collect through the TrackMyKid app and website, how we use it, and the choices you have.

TrackMyKid is a software platform used by school transport operators to run their service. We are not a school transport operator ourselves, and we do not employ the drivers or own the vehicles shown in the app.

Information we collect

Account information. When a parent, driver, or operator staff member is set up with a TrackMyKid account, we collect a name, email address, and phone number.

Student information. A parent's child's name, school, class, and assigned transport route is entered into TrackMyKid by the school transport operator or the parent, so the app can show the correct route and van for that child. This information is used only to run the transport service — see “Children's information” below.

Location information. A driver's device shares the van's live GPS position while on duty, so parents on that route can see it in real time. A parent can also set a pickup location (by dropping a pin or searching an address) for their child.

Payment information. Transport fees are paid through PayHere, our third-party payment processor. TrackMyKid does not receive or store your full card number — PayHere handles the payment directly and shares with us only what's needed to record that a fee was paid (amount, date, and a payment reference).

Messages. Messages sent between a parent and a driver through the in-app chat are stored so both sides can see the conversation history.

Usage and device information. Standard technical data (device type, app version, crash and error logs) to help us keep the app working reliably.

How we use this information

We use the information above to:

• Show parents their child's van location and estimated pickup in real time
• Let parents report absences and view fee payment history
• Process and record transport fee payments through PayHere
• Connect parents and drivers through in-app chat
• Give operators the tools to manage routes, drivers, students and fees
• Send service-related notifications (e.g. a payment receipt, a route change)
• Maintain and improve the reliability of the app

We do not sell personal information, and we do not use location or student information for advertising.

Children's information

TrackMyKid's app is designed to be used by adults — parents, drivers, and school transport staff — not directly by children. A child's name, school, and route are entered by a parent or the transport operator, not by the child. We do not knowingly collect information directly from a child, and we use a student's information only to provide the transport-tracking service to their parent and the operator responsible for their route.

Who we share information with

We share information only as needed to run the service:

• PayHere — to process transport fee payments
• Google Firebase — our cloud infrastructure provider, which stores app data and hosts authentication
• The school transport operator running a parent's or driver's route, since route, student and fee data is inherently shared with them

We may also disclose information if required to by law, or to protect the safety of a user or the public.

Data security

Data is stored with Google Firebase and protected by access rules that restrict each account to only the data relevant to them (a parent can see only their own children; a driver, only their own route). Data is transmitted over encrypted connections. No system is completely secure, but we take reasonable, industry-standard steps to protect your information.

Data retention

We retain account, student, fee and message data for as long as the account is active with a school transport operator, and for a reasonable period after to meet our record-keeping and legal obligations (for example, payment records). You can request deletion of your account data at any time — see “Your rights” below.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you or your child by contacting us at hello@trackmykid.lk. Since student and route information is also managed by your school transport operator, some requests may need to be actioned together with them.

Cookies

The TrackMyKid.lk website uses only the minimal cookies needed for the site to function correctly. We do not use third-party advertising or tracking cookies.

Changes to this policy

We may update this policy from time to time. If we make a material change, we'll update the “Last updated” date above and, where appropriate, notify users through the app.

Contact us

Questions about this policy or your data can be sent to hello@trackmykid.lk.